Front of House Lead: Team Builder & Guest Experience

Topgolf; Houston (TX); Sur place; USD 42 000 - 68 000; Plein temps

Avantages offerts par ce poste

Free Play

Half-price food

Health benefits

401(k) plan

Mental well-being platform

Résumé du poste

Topgolf is seeking a dedicated on-site leader to guide and develop a diverse team in Houston. You will drive performance targets, coach staff, and ensure guest satisfaction while maintaining safety and policy compliance.

Ideal candidates bring proven leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsabilités

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Connaissances

Leadership

Communication

Problem-solving

Organization

Time-management

Motivation

Software proficiency

Regulatory knowledge

Shift availability

Mobility (standing/walking)

Formation

High school diploma or equivalent

Outils

Software & tools

Description du poste

Topgolf is seeking a dedicated on-site leader to guide and develop a diverse team in Houston. You will drive performance targets, coach staff, and ensure guest satisfaction while maintaining safety and policy compliance.

Ideal candidates bring proven leadership, strong communication, and the ability to manage multiple tasks in a fast-paced environment, including evenings, weekends, and holidays.