Front of House Team Lead – Elevate Guest Experience

Topgolf; Waco (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision, 401(k) team‑m.

Free mental well-being platform

View team member benefits

Job summary

Topgolf in Texas seeks a capable team leader to guide staff and drive performance. You will provide direction, monitor results, coach associates, and work with other departments to ensure smooth operations and high-quality guest service.

The role emphasizes developing a positive team culture, ensuring policy compliance, and delivering regular performance reports. Flexibility for varied shifts and physical endurance are required.

Qualifications

• High school diploma or equivalent work experience.
• Experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Communication

Problem solving

Time management

Coaching

Software/tools

Regulatory knowledge

Shift flexibility

Mobility

Education

High school diploma or equivalent

Tools

General software proficiency

Job description

Topgolf in Texas seeks a capable team leader to guide staff and drive performance. You will provide direction, monitor results, coach associates, and work with other departments to ensure smooth operations and high-quality guest service.

The role emphasizes developing a positive team culture, ensuring policy compliance, and delivering regular performance reports. Flexibility for varied shifts and physical endurance are required.