Front of House Supervisor - Lead Guest Experience

topgolf; Webster (TX); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Play

Half-price food

Health benefits

401(k) match

Mental health platform

Descripción de la vacante

Topgolf in Webster, TX is seeking an experienced leader to guide a dynamic team toward performance targets. You will provide direction, coaching, and regular feedback, while collaborating with other departments to ensure high-quality service.

The role emphasizes a positive, inclusive culture, compliance with policies and safety standards, and clear reporting on key metrics. Availability to work varied shifts is expected as part of delivering guest-focused hospitality.

Formación

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit to work varied shifts, including evenings, weekends and holidays

Responsabilidades

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Conocimientos

Leadership

Communication

Team motivation

Organization

Problem-solving

Software proficiency

Regulatory knowledge

Shift availability

Educación

High school diploma or equivalent

Herramientas

General software

Descripción del empleo

Topgolf in Webster, TX is seeking an experienced leader to guide a dynamic team toward performance targets. You will provide direction, coaching, and regular feedback, while collaborating with other departments to ensure high-quality service.

The role emphasizes a positive, inclusive culture, compliance with policies and safety standards, and clear reporting on key metrics. Availability to work varied shifts is expected as part of delivering guest-focused hospitality.