Front-of-House Lead | Elevate Service & Team

Pura Vida Miami; Calabasas (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Employee discount

Growth opportunities

Job summary

Pura Vida Miami is seeking a Store Manager to lead daily operations in a fast-paced hospitality environment. You will supervise staff, deliver exceptional guest service, and ensure food safety compliance while maintaining a clean, inviting store atmosphere.

Minimum 1 year of customer service in hospitality and 1 year of management experience are required; bilingual English/Spanish is a plus. This role requires flexibility to work weekends and closing shifts.

Qualifications

• Minimum 1 year of customer service in hospitality
• High School Diploma or GED; 2 years of college preferred
• Minimum 1 year of management experience in hospitality
• Excellent communication, organizational and problem-solving skills
• Food Handler certification or local requirements
• Experience with guest services management and leadership
• Ability to work closing shifts and weekends
• Must be able to lift up to 50 pounds
• Bilingual English/Spanish is a plus

Responsibilities

• Lead by example and maintain clear team communication
• Deliver outstanding customer service and resolve issues
• Motivate and guide team to surpass customer expectations
• Ensure compliance with food safety laws and sanitation regulations
• Assist the General Manager with enforcing store procedures and policies
• Cover all shifts and support stations
• Organize, schedule and supervise shifts of team members
• Monitor employee attendance, punctuality and time-off requests
• Assign duties to team members to optimize productivity
• Supervise employees and assist with tasks to maintain efficiency
• Conduct performance reviews and provide feedback to management and staff
• Handle employee requests and concerns
• Train new and existing team members on roles and responsibilities to ensure high performance
• Uphold company policies and health, safety, and employment standards
• Perform other duties as assigned to support store operations

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Flexibility

Bilingual EN/ES

Education

High School Diploma or GED

Some college

Job description

Pura Vida Miami is seeking a Store Manager to lead daily operations in a fast-paced hospitality environment. You will supervise staff, deliver exceptional guest service, and ensure food safety compliance while maintaining a clean, inviting store atmosphere.

Minimum 1 year of customer service in hospitality and 1 year of management experience are required; bilingual English/Spanish is a plus. This role requires flexibility to work weekends and closing shifts.