Shift Leader: Lead Service, Growth & Health Benefits

Pura Vida Miami Llc; Naples (FL); On-site; USD 74,501,000 - 77,366,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking a Store Leader with a background in hospitality to manage daily operations and lead a team in Naples, FL. The role focuses on delivering exceptional customer service, enforcing food safety standards, and coordinating shift coverage with the General Manager.

The ideal candidate has at least 1 year in guest services management, strong communication, and organizational skills, plus flexibility for closing shifts and weekends. Bilingual English/Spanish is a plus.

Qualifications

• Minimum 1 year experience in customer service in a hospitality environment (i.e. restaurant, hotel, etc.)
• High School Diploma or GED required; 2 years of college preferred
• Minimum 1 year of experience in management in a hospitality environment
• Exceptional communication, organizational, and problem-solving skills.
• Local/municipal requirements, such as Food Handler certification required.
• Experience with guest services management and demonstrates leadership abilities.
• Flexibility to work closing shifts and during weekends.
• Must be able to frequently lift and or move up to 50 pounds
• Bilingual proficiency (English and Spanish) is a plus.
• Able and willing to close the restaurant as needed, by following all closing procedures.

Responsibilities

• Lead by example, demonstrating positivity and maintaining clear communication with the entire team.
• Deliver outstanding customer service, addressing customer needs and resolving issues professionally.
• Motivate and guide team members to surpass customer expectations, promoting swift and friendly service.
• Ensure compliance with all food safety laws and sanitation regulations.
• Assist the General Manager with enforcing and maintaining procedures and policies at store level.
• Cover all shifts and support stations.

Skills

Customer service

Leadership

Communication

Problem solving

Bilingual (EN/ES)

Education

High School Diploma or GED

2 years college

Job description

Pura Vida Miami is seeking a Store Leader with a background in hospitality to manage daily operations and lead a team in Naples, FL. The role focuses on delivering exceptional customer service, enforcing food safety standards, and coordinating shift coverage with the General Manager.

The ideal candidate has at least 1 year in guest services management, strong communication, and organizational skills, plus flexibility for closing shifts and weekends. Bilingual English/Spanish is a plus.