Front of House Lead — Elevate Guest Experience

Topgolf; Albuquerque (NM); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health benefits

401(k) match

Well-being platform

Job summary

Topgolf Albuquerque is seeking a capable leader to guide a diverse team and drive performance. You will supervise daily operations, coach staff, and collaborate with other departments to ensure a seamless guest experience while maintaining safety and quality standards.

The role requires strong communication, organizational skills, and the ability to motivate a team across varied shifts, including evenings and weekends.

Qualifications

• Leadership or supervisory experience is required.
• Strong communication, interpersonal and problem-solving abilities.
• Excellent organizational and time-management skills.
• Ability to motivate a diverse team to meet goals.
• Proficient with relevant software and tools and understands safety standards.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Time management

Organizational skills

Team motivation

Software skills

Regulatory knowledge

Shift flexibility

Mobility/Physical stamina

Education

High school diploma or equivalent

Job description

Topgolf Albuquerque is seeking a capable leader to guide a diverse team and drive performance. You will supervise daily operations, coach staff, and collaborate with other departments to ensure a seamless guest experience while maintaining safety and quality standards.

The role requires strong communication, organizational skills, and the ability to motivate a team across varied shifts, including evenings and weekends.