Front of House Leader – Elevate Guest Experience

Topgolf; Allen (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Mental well-being platform

Job summary

Topgolf Allen is seeking a results-oriented team leader to guide operations and drive performance across shifts. You will coach staff, monitor guest service, and collaborate with departments to ensure seamless experience.

The role requires strong communication, problem-solving, and organizational skills, with a focus on safety and policy compliance. Join a dynamic team at Topgolf delivering high-energy entertainment and hospitality.

Qualifications

• High school diploma or equivalent.
• Proven leadership or supervisory experience.
• Excellent communication and problem-solving skills.
• Strong organizational and time-management abilities.
• Motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry regulations and best practices.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods, including stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager

Skills

Leadership

Communication

Problem Solving

Organization

Team Motivation

Software tools

Regulations

Shifts flexibility

Mobility/Standing

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Topgolf Allen is seeking a results-oriented team leader to guide operations and drive performance across shifts. You will coach staff, monitor guest service, and collaborate with departments to ensure seamless experience.

The role requires strong communication, problem-solving, and organizational skills, with a focus on safety and policy compliance. Join a dynamic team at Topgolf delivering high-energy entertainment and hospitality.