Front of House Ops Lead — Guest Experience

Topgolf; Grand Prairie (TX); Sur place; USD 85 000 - 105 000; Plein temps

Avantages offerts par ce poste

Free Play & half-price food

Health, dental, vision

401(k) team member match

Mental well-being platform

Résumé du poste

Topgolf is seeking a Front of House Operations Manager to oversee Guest Services and Food & Beverage teams, delivering best-in-class service across the front of house. You will hire, schedule, coach, and develop staff while managing game and bay operations, safety, and retail tasks.

This role requires a flexible schedule including evenings, weekends, and holidays. You will drive guest satisfaction and profitability, leveraging metrics to improve performance and guest experiences in a high-energy

Qualifications

• 3+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• Experience leading both food and beverage and guest-facing operations.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Must be 21 years of age or older as required by state or local law.

Responsabilités

• Lead the Front of House across Guest Services and Food & Beverage.
• Hire, schedule, coach, and develop team members.
• Manage game and bay operations, guest safety, and inventory.
• Oversee food and beverage service standards, product quality, and cost management.
• Control department budgets and spending across both functions.
• Manage leagues, clinics, and venue-wide operational activities.
• Drive guest satisfaction and profitability through performance metrics.

Connaissances

Staff supervision

Guest experience

Operations leadership

Scheduling

Formation

High school diploma or equivalent

Description du poste

Topgolf is seeking a Front of House Operations Manager to oversee Guest Services and Food & Beverage teams, delivering best-in-class service across the front of house. You will hire, schedule, coach, and develop staff while managing game and bay operations, safety, and retail tasks.

This role requires a flexible schedule including evenings, weekends, and holidays. You will drive guest satisfaction and profitability, leveraging metrics to improve performance and guest experiences in a high-energy