Front of House Experience Lead

topgolf; Rogers (AR); On-site; USD 42,000 - 60,000; Full time

Job summary

Topgolf is seeking a Front of House Manager to lead the guest experience across the front of house, coaching and developing the team, and managing daily operations. This role focuses on delivering exceptional hospitality, maintaining standards, and driving profitability in a high-energy venue.

The ideal candidate has 2+ years of management experience in hospitality, is 21+, and committed to coaching a positive team culture while upholding safety and service excellence.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management experience.
• Must be 21 years of age or older as required by state or local law.

Responsibilities

• Lead the Guest Experience: set the daily service standard, stay visible on the floor, uphold safety and satisfaction standards, ensure full staffing of guest areas.
• Coach and Develop the Team: supervise FOH, drive engagement, support hiring, scheduling, onboarding, and development, delegate and follow up.
• Manage Operations: execute opening/closing, use metrics and feedback to drive improvements, maximize revenue and profitability, assist with inventory and facilities needs.
• Uphold Standards and Culture: embody Topgolf values, ensure health and safety compliance, foster a positive high-energy environment.
• Core Competencies for Success: customer focus, building effective teams, driving results, effective communication.

Skills

Leadership

Guest service

Communication

Education

High school diploma or equivalent

Job description

Topgolf is seeking a Front of House Manager to lead the guest experience across the front of house, coaching and developing the team, and managing daily operations. This role focuses on delivering exceptional hospitality, maintaining standards, and driving profitability in a high-energy venue.

The ideal candidate has 2+ years of management experience in hospitality, is 21+, and committed to coaching a positive team culture while upholding safety and service excellence.