Front of House Experience Director

Chick-fil-A; Florida; On-site; USD 90,000 - 120,000; Full time

Job summary

Chick-fil-A in Florida seeks a Front of House Director to lead the FOH leadership team and optimize store operations. You will partner with the FOH Director of Operations on planning and execution, and drive guest experience through strategic coaching and process improvements.

You'll oversee training, performance development, and daily operations, ensuring every guest is served with excellence and aligned with our Winning Hearts Everyday approach.

Qualifications

• Strong people skills with a desire to serve Team Members.
• Strong commitment to superior customer service.
• Ability to work in a fast-paced environment.
• Reliable transportation.
• Smile, create and maintain eye contact, speak enthusiastically.

Responsibilities

• Collaborate with the FOH Director of Operations on monthly and quarterly business planning for the FOH department.
• Analyze business results from our store and similar stores in the market to identify potential systematic changes.
• Effectively communicate organizational goals, policies, and expectations to all levels of the business.
• Support FOH leadership in daily operations to ensure smooth and efficient functioning in the FOH Department.

Skills

People skills

Customer service

Leadership

Communication

Teamwork

Job description

Chick-fil-A in Florida seeks a Front of House Director to lead the FOH leadership team and optimize store operations. You will partner with the FOH Director of Operations on planning and execution, and drive guest experience through strategic coaching and process improvements.

You'll oversee training, performance development, and daily operations, ensuring every guest is served with excellence and aligned with our Winning Hearts Everyday approach.