Front of House Director — Guest Experience Leader

Chick-fil-A

Olathe (KS)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Job summary

Chick-fil-A in Olathe is seeking a Director of Operations focused on Front of House to lead guest experience, hospitality, and operational excellence. You will oversee FOH teams, implement training, and drive a high-performance leadership culture across shifts from early mornings to late nights.

The role emphasizes a guest-first mindset, team development, and strong labor management in a fast-paced, people-centric environment.

Qualifications

Minimum of one year experience in the hospitality industry.
Prior leadership experience of at least one year.
Strategic thinker with strong business acumen and ability to identify opportunities for growth and innovation.
Ability to work a variable full-time schedule (minimum of 38 hours per week with varied shifts).
Energetic and self-motivated with the ability to stay focused in a busy, fast-paced environment.
Desire to engage and contribute with a high-performance leadership team.

Responsibilities

Oversee FOH operations to ensure guest experience, speed of service, and hospitality are top priority.
Lead and participate in Leadership meetings and activities; support training and development.
Manage labor and scheduling to balance business needs and guest experience.
Ensure FOH cleanliness and operational readiness; monitor checklists and systems.
Drive operational excellence and reduce waste while maintaining brand standards.