Drive-Thru & Front-of-House Experience Director

Chick-fil-A; Stafford (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Chick-fil-A is seeking a FOH Director to lead front-of-house operations with a focus on sustaining hospitality and operational excellence. You will interview and select talent, train and develop the team, and plan weekly schedules and meetings to drive outstanding service at the drive-thru and in-restaurant areas.

Expect to coach shift leaders and team members, maintain organization, and align daily drive-thru practices with the organization's vision and annual goals.

Qualifications

• Interviewing and selecting talent.
• Training and developing team and creating bench.
• Planning and executing weekly schedules.
• Planning and attending weekly meetings.
• Coaching the behaviors of all Shift Leaders and Team Members who work drive-thru.
• Leading and being an example of remarkable Hospitality.

Responsibilities

• Interview and selecting talent.
• Training and developing team and creating bench.
• Planning and executing weekly schedules.
• Planning and attending weekly meetings.
• The speed and accuracy of the Drive-Thru
• Coaching the behaviors of all Shift Leaders and Team Members who work drive-thru.
• Proper bagging to ensure high-quality food.
• Maintaining a clean and organized workplace.
• Coaching, evaluating, and providing accountability for all members of the Drive-Thru team
• Aligning daily practices of the Drive-Thru with the Vision of the organization and with the annual Thematic Goal of the organization
• Delivering weekly Drive-Thru performance reports to the leadership team
• Work a minimum of forty five hours per week in the restaurant
• Allocate at least five hours per week to planning
• Focus on systematically and effectively communicating all Drive-Thru related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Align hiring, training, and evaluation practices with the Vision of the organization and the Thematic Goal for the year
• Enthusiastically and passionately lead the FOH team including Drive-Thru.
• Visit other locations and bring back ideas on how to improve our operations.
• Organized is a must.
• Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurant is owned and operated by independent, franchised Operators who invest in their Team Members' future and give back to the community.

Job description

Chick-fil-A is seeking a FOH Director to lead front-of-house operations with a focus on sustaining hospitality and operational excellence. You will interview and select talent, train and develop the team, and plan weekly schedules and meetings to drive outstanding service at the drive-thru and in-restaurant areas.

Expect to coach shift leaders and team members, maintain organization, and align daily drive-thru practices with the organization's vision and annual goals.