Front of House Director

Chick-fil-A; San Antonio (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Chick-fil-A is seeking an experienced Front of House Director to lead guest-facing operations across dining room, front counter, and drive-thru. You will coach leaders and team members, drive speed and accuracy, and build systems to elevate service. The role partners with leadership to grow sales and execute the business vision.

You will foster a culture of accountability, hospitality, and teamwork in a fast-paced environment, shaping the Chick-fil-A guest experience and brand values.

Qualifications

• Experience leading in a fast-paced restaurant environment.
• Ability to coach and develop others.
• Excellent communication and problem‑solving skills.
• Results-driven with strong prioritization and time management.
• High ownership, accountability, and attention to detail.
• Flexible availability including mornings, evenings, and weekends.

Responsibilities

• Lead all Front of House operations, including Drive-Thru, Front Counter, and Dining Room.
• Ensure exceptional guest experience through hospitality, accuracy, and speed of service.
• Develop, coach, and hold FOH leaders and team members accountable.
• Build and maintain systems for daily operations and shift execution.
• Monitor and improve key metrics (guest experience scores, drive-thru times, accuracy, sales).
• Partner with leadership on business strategy and growth initiatives.
• Ensure proper staffing, scheduling, and labor efficiency.
• Maintain high standards of cleanliness, organization, and food safety.
• Identify and develop future leaders within the FOH team.
• Create a positive, high-performance culture aligned with Chick-fil-A values.

Skills

Leadership

Team development

Communication

Problem solving

Hospitality focus

Multi-tasking

Job description

The Front of House (FOH) Director is responsible for leading all guest-facing operations, ensuring an exceptional and consistent

Chick-fil-A experience in the dining room, front counter, and drive-thru. This role develops and coaches leaders and team members, drives operational excellence in speed, accuracy, and hospitality, and creates systems that elevate service and efficiency. The FOH Director sets the tone for culture, accountability, and the guest experience while partnering with leadership to grow sales, develop people, and execute the business's vision.

FOH Director Responsibilities

• Lead all Front of House operations, including Drive-Thru, Front Counter, and Dining Room
• Ensure exceptional guest experience through hospitality, accuracy, and speed of service
• Develop, coach, and hold FOH leaders and team members accountable
• Build and maintain strong systems for daily operations and shift execution
• Monitor and improve key metrics (customer experience scores, drive-thru times, accuracy, sales)
• Partner with the leadership team on business strategy and growth initiatives
• Ensure proper staffing, scheduling, and labor efficiency
• Maintain high standards of cleanliness, organization, and food safety
• Identify and develop future leaders within the FOH team
• Create a positive, high-performance culture aligned with Chick-fil-A values

Requirements

• Proven leadership experience in a fast-paced environment (restaurant experience preferred)
• Strong ability to lead, coach, and develop others
• Excellent communication and problem-solving skills
• Results-driven with the ability to manage multiple priorities
• High level of ownership, accountability, and attention to detail
• Flexible availability, including mornings, evenings, and weekends
• Passion for hospitality, leadership, and team development

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.