Front of House Director: Grow Leaders, Elevate Service

Cooper Connect; Missouri; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

2 weeks PTO

Tuition discounts at over 100 colleges

Weekly development block (2 hours)

Job summary

Chick-fil-A County Line Road is seeking a Front of House Director who loves developing people, delivering exceptional guest experiences, and taking meaningful ownership of a busy restaurant operation.

This is a growth phase with a new location and projected expansion. You will lead about 30–35 Front of House staff through Supervisors and Team Leaders, and work hands-on to drive results and mentor leaders across the team.

Qualifications

• 2+ years of restaurant and leadership experience required.
• 3+ years of hospitality and/or service experience required.
• Chick-fil-A leadership experience is very strongly preferred.
• Proven experience leading and developing people.

Responsibilities

• Take ownership of Front of House hospitality and customer experience across Drive-Thru, Carry-Out, Dine-In, Third-Party Delivery, and Catering Pickup.
• Lead, coach, and develop Front of House Supervisors, Team Leaders, and Team Members.
• Develop Team Members into Team Leaders and Team Leaders into Supervisors.
• Create results through people by equipping leaders to confidently own their areas.
• Coach hospitality, speed of service, cleanliness, operational excellence, and second-mile service.
• Lead and support restaurant operations as a hands-on member of the Director Team.
• Manage the Front of House schedule and help ensure appropriate staffing for business needs.
• Use operational and customer experience metrics to identify opportunities and improve performance.
• Communicate vision, expectations, and goals clearly throughout the Front of House team.
• Partner collaboratively with other Directors while maintaining strong ownership of the Front of House.
• Help prepare the team and leadership structure for significant business growth.
• Build a culture where employees feel known, supported, developed, and challenged to grow.

Skills

Leadership experience

Communication skills

Coaching

Team development

Hospitality mindset

Guest experience

Job description

Chick-fil-A County Line Road is seeking a Front of House Director who loves developing people, delivering exceptional guest experiences, and taking meaningful ownership of a busy restaurant operation.

This is a growth phase with a new location and projected expansion. You will lead about 30–35 Front of House staff through Supervisors and Team Leaders, and work hands-on to drive results and mentor leaders across the team.