Front-of-House Experience Lead

CBRE, Inc.; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

CBRE Group, Inc. is seeking an Experience Coordinator to shape daily front-of-house experiences. You will greet visitors, manage entry, coordinate events, and ensure smooth operations at a high-performing site.

You will handle mail, supplies, vendor coordination, and maintenance dispatch, delivering friendly, professional service to employees and guests. This role requires 2+ years in customer service or hospitality and comfort with workplace tools.

Qualifications

• 2+ years of experience in customer service, hospitality, or a workplace environment.
• Comfortable with standard workplace and collaboration tools (email, documents, spreadsheets, scheduling).
• Experience in corporate, hotel, or premium service environments and familiarity with visitor management tools and vendor coordination.

Responsibilities

• Greet everyone entering the facility, issue passes, and apply security protocols to keep guests safe.
• Answer the telephone professionally and provide a memorable first impression.
• Address inquiries and complaints with professional solutions.
• Manage janitorial and maintenance work orders through to completion to avoid disruptions.
• Coordinate mail services, office supplies, and employee onboarding for new joiners.
• Coordinate with vendors to maintain service levels.
• Organize and manage on-site events, including space reservations and setup/teardown.
• Arrange and confirm recreational, dining, and business activities as requested.

Skills

Customer service

Hospitality

Organization

Communication

Tools

Office Suite

Visitor management software

Job description

CBRE Group, Inc. is seeking an Experience Coordinator to shape daily front-of-house experiences. You will greet visitors, manage entry, coordinate events, and ensure smooth operations at a high-performing site.

You will handle mail, supplies, vendor coordination, and maintenance dispatch, delivering friendly, professional service to employees and guests. This role requires 2+ years in customer service or hospitality and comfort with workplace tools.