Front of House Director: Hospitality Leader & Team Builder

Chick-fil-A; Jackson (MS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Personal Development time

Health Insurance (health, dental and V

Overtime

One day off per week

Two weeks PTO

Job summary

Chick-fil-A County Line Road is seeking a Front of House Director to lead guest experience across carry-out, dine-in, third-party delivery and catering pickup. You will oversee FOH Supervisors, Team Leaders and Team Members, ensuring hospitality and quick, accurate service.

You’ll collaborate with directors and trainers to uphold CFA standards, coach team members, implement LEAN FOH practices, and maintain a clean, safe environment while delivering great food.

Responsibilities

• Be part of the Leadership Team
• Develop Team Members into Team Leaders, develop Team Leaders into Supervisors
• Utilize and maintain the Winning Hearts Every Day Hospitality Model
• Genuine Hospitality, Fast and Accurate Service, Clean and Safe Environment, Great Food
• Utilize and execute the Making Days Brighter vision and service model
• Coach (and train) the core behaviors of all team leaders and members who work FOH– hustle that creates a surprisingly fast speed of service; execution of systems that ensure a refreshingly clean environment; second mile service that delivers a superior customer experience.
• Execute LEAN strategies across the FOH
• Implement and enhance the FTT Table Talk development system for FOH team members, with assistance from Leadership Team
• Stay up-to-date through CFAHome on all initiatives, POS changes, LT Menu items, etc.
• Communicate regularly and thoroughly with your team about Operational and Hospitality standards
• Involved in training of FOH leaders and supervisors
• Oversee completion of Cares Calls and Survey Responses
• Work minimum 1 night a week
• Open availability outside of essential personal responsibilities

Job description

Chick-fil-A County Line Road is seeking a Front of House Director to lead guest experience across carry-out, dine-in, third-party delivery and catering pickup. You will oversee FOH Supervisors, Team Leaders and Team Members, ensuring hospitality and quick, accurate service.

You’ll collaborate with directors and trainers to uphold CFA standards, coach team members, implement LEAN FOH practices, and maintain a clean, safe environment while delivering great food.