Head of Guest Experience & FOH Operations

Chick-fil-A; Alexandria (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Chick-fil-A is seeking a FOH Director to lead front-of-house operations with a focus on hospitality, guest experience, and team development. This role balances three priorities—Guest Experience, Team Member Engagement, and Business Health—while managing a high-volume environment through a disciplined leadership structure.

The Director will own responsibility for delivering exceptional service, optimizing throughput, and driving continuous improvement across FOH systems and processes.

Qualifications

• Strong leadership and team development experience.
• Proven ability to manage high-volume restaurant operations.
• Customer-focused mindset with emphasis on hospitality.

Responsibilities

• Deliver operational excellence in Front of House and hospitality.
• Lead guest experience initiatives to improve speed, accuracy, and service quality.
• Coach and develop Team Leaders with regular growth meetings.
• Identify performance gaps and implement corrective actions and documentation.
• Expand FOH leadership to ensure training, consistency, and high standards.
• Monitor restaurant data metrics and drive improvements in OSAT and productivity.

Job description

Chick-fil-A is seeking a FOH Director to lead front-of-house operations with a focus on hospitality, guest experience, and team development. This role balances three priorities—Guest Experience, Team Member Engagement, and Business Health—while managing a high-volume environment through a disciplined leadership structure.

The Director will own responsibility for delivering exceptional service, optimizing throughput, and driving continuous improvement across FOH systems and processes.