Front of House Leader - Guest Experience & Team Development

Chick-fil-A; Cornelius (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Chick-fil-A in Cornelius, NC, is seeking a Front of House Director to supervise all FOH roles and drive daily improvements for the team and guests. You will lead team members, trainers, and team leaders, while maintaining strong customer service levels and throughput.

The role emphasizes scheduling, training oversight, and responsible management of food and labor costs, with a commitment to Chick-fil-A's guest-first, service-oriented culture.

Qualifications

• Minimum 18 months of food service/customer service experience.
• Must have a flexible schedule, work 40 hrs/wk, and work Saturdays.
• Demonstrated passion for teamwork and leadership in a positive, people-focused environment.

Responsibilities

• Manage team leaders, trainers, and team members
• Maintain high levels of customer service and throughput
• FOH scheduling
• Oversee team member training
• Manage food cost, labor cost, and other expenses
• Supervise and uphold excellent food safety practices

Skills

Leadership

Team management

Customer service

Scheduling

Job description

Chick-fil-A in Cornelius, NC, is seeking a Front of House Director to supervise all FOH roles and drive daily improvements for the team and guests. You will lead team members, trainers, and team leaders, while maintaining strong customer service levels and throughput.

The role emphasizes scheduling, training oversight, and responsible management of food and labor costs, with a commitment to Chick-fil-A's guest-first, service-oriented culture.