Front of House Director: Guest Experience Leader

Chick-fil-A; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation PTO

Health, Dental, Vision insurance

Gym membership allowance

Scholarships

Sundays off

Positive work environment

Mentorship from Owner/Operator

Job summary

Chick-fil-A in Northwest Omaha is seeking a Director- Front of House to lead daily operations, coach shift leads, and uphold guest hospitality.

This role is 90% operations and 10% strategy, with Monday–Saturday hours, 40–45 hours per week, Sundays off, and an additional day off each week. You collaborate with the Owner/Operator to optimize guest experience and staff development while driving profitability.

Qualifications

• Previous experience in an Operational and Leadership Role
• Food service experience preferred
• Track record of business results
• Ability to work 40 hours a week with complete open availability
• Anticipated 5 to 10 overtime hours available weekly
• Flexibility with role responsibilities as the business grows

Responsibilities

• Provide regular operational and leadership coaching to shift leaders and team members
• Holds the team accountable to quality and operational standards in order to meet customer experience and profitability goals.
• Conduct regular meeting cadence with direct reports and represent team during leadership meetings and one-ones with Operator
• Build a high-performance team and develop them with coaching, training and accountability and leading by example
• Drive team members to maintain an exceptionally clean restaurant
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Responsible for all day-to-day operations to operate smoothly and efficiently
• Strategically schedule front of house staff to maximize guest experience and profitability.
• Enhancement of operational systems (Scheduling, closing/opening checklists, cash management, etc.)
• Track and monitor all strategic initiatives and investments for improved results
• Sharing information on Food Cost and Labor Opportunity in terms of the "GAP"
• Focus on systematically and effectively communicating vision, business goals, and priorities to the rest of the leadership team and team members as applicable
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day

Skills

Operational leadership

Guest service

Team coaching

Job description

Chick-fil-A in Northwest Omaha is seeking a Director- Front of House to lead daily operations, coach shift leads, and uphold guest hospitality.

This role is 90% operations and 10% strategy, with Monday–Saturday hours, 40–45 hours per week, Sundays off, and an additional day off each week. You collaborate with the Owner/Operator to optimize guest experience and staff development while driving profitability.