Director- Front of House

Chick-fil-A; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation PTO

Health, Dental, Vision insurance

Gym membership allowance

Scholarships

Sundays off

Positive work environment

Mentorship from Owner/Operator

Job summary

Chick-fil-A in Northwest Omaha is seeking a Director- Front of House to lead daily operations, coach shift leads, and uphold guest hospitality.

This role is 90% operations and 10% strategy, with Monday–Saturday hours, 40–45 hours per week, Sundays off, and an additional day off each week. You collaborate with the Owner/Operator to optimize guest experience and staff development while driving profitability.

Qualifications

• Previous experience in an Operational and Leadership Role
• Food service experience preferred
• Track record of business results
• Ability to work 40 hours a week with complete open availability
• Anticipated 5 to 10 overtime hours available weekly
• Flexibility with role responsibilities as the business grows

Responsibilities

• Provide regular operational and leadership coaching to shift leaders and team members
• Holds the team accountable to quality and operational standards in order to meet customer experience and profitability goals.
• Conduct regular meeting cadence with direct reports and represent team during leadership meetings and one-ones with Operator
• Build a high-performance team and develop them with coaching, training and accountability and leading by example
• Drive team members to maintain an exceptionally clean restaurant
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Responsible for all day-to-day operations to operate smoothly and efficiently
• Strategically schedule front of house staff to maximize guest experience and profitability.
• Enhancement of operational systems (Scheduling, closing/opening checklists, cash management, etc.)
• Track and monitor all strategic initiatives and investments for improved results
• Sharing information on Food Cost and Labor Opportunity in terms of the "GAP"
• Focus on systematically and effectively communicating vision, business goals, and priorities to the rest of the leadership team and team members as applicable
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day

Skills

Operational leadership

Guest service

Team coaching

Job description

Director- Front of House

Are you passionate about creating a warm and welcoming environment for guests? Do you thrive in a fast-paced and dynamic work setting?

Join Chick-fil-A at 156th & Maple, where you'll be a key member of the leadership team that champions our culture and ensures operational excellence. As a Director, you'll collaborate closely with the Operator to establish systems for delivering exceptional guest experiences, fostering a positive staff environment, and serving delicious food. This is an operational opportunity with 90% of your time in operations and 10% working on strategy.

Required hours of availability would beMonday-Saturday, restaurant open to close, with 40-45 hours worked per week. Keeping in step with company history, all Leaders have Sunday and an additional day off per week.

Role Responsibilities

Leadership Focus

1. Provide regular operational and leadership coaching to shift leaders and team members
2. Holds the team accountable to quality and operational standards in order to meet customer experience and profitability goals.
3. Conduct regular meeting cadence with direct reports and represent team during leadership meetings and one-ones with Operator
4. Build a high-performance team and develop them with coaching, training and accountability and leading by example
5. Drive team members to maintain an exceptionally clean restaurant
6. Assist in training of new hires, set the tone for a shift, and act as a role model for our team

Operations

1. Responsible for all day-to-day operations to operate smoothly and efficiently
2. Strategically schedule front of house staff to maximize guest experience and profitability.
3. Enhancement of operational systems (Scheduling, closing/opening checklists, cash management, etc.)
4. Track and monitor all strategic initiatives and investments for improved results
5. Sharing information on Food Cost and Labor Opportunity in terms of the "GAP"
6. Focus on systematically and effectively communicating vision, business goals, and priorities to the rest of the leadership team and team members as applicable
7. Open and/or close, lead shifts, key holder
8. Count drawers and finalize day

Behavioral Characteristics

• High Integrity
• Relentless in the pursuit of excellence
• Servant leader
• Positive Attitude- with guests and team members
• Coachable
• Collaborative
• Driven, results-oriented

Qualifications

• Previous experience in an Operational and Leadership Role
• Food service experience preferred
• Track record of business results
• Ability to work 40 hours a week with complete open availability
• Anticipated 5 to 10 overtime hours available weekly
• Flexibility with role responsibilities as the business grows

Benefits

• Vacation PTO
• Health, Dental, and Vision insurance with Operator contributions
• Partial Allowance for gym membership, work attire and cellphone
• Scholarships
• Flexible work schedule with Sundays off
• Positive and Fun Environment
• Direct mentorship and leadership development from Owner/Operator

Working at a Chick-fil-A® restaurant is more than a job - its an opportunity to grow personally and professionally, to give back to your local community, and serve alongside friends as you show genuine hospitality to guests in Northwest Omaha. Chick-fil-A at 156th & Maple is locally owned and operated by Grahm Talbitzer who has a passion for the development and mentoring of staff along with giving back to a community that he cares deeply for. Come join an amazing organization that focuses on having fun while showing guests genuine hospitality every day.