Front of House Coordinator - Audience Services

Northern Kentucky University; Cold Spring (KY); On-site; USD 21,000 - 30,000; Part time

Job summary

Northern Kentucky University is seeking a Front of House Coordinator to manage box office operations and front-of-house services for School of the Arts events. This role supervises student staff and coordinates audience services to ensure smooth performances.

The position supports events at Greaves Concert Hall, Corbett Theatre and Stauss Theatre, requires evening/weekend hours, a ten-month academic calendar, and a 20-hour-per-week schedule.

Qualifications

• Bachelor’s degree in theatre, business or accounting and one year of related work experience.
• Equivalency: associate’s degree in theatre, business or accounting plus 2 years of related work experience.
• Experience supervising student employees and coordinating front-of-house operations.

Responsibilities

• Manage box office operations, including answering phones and emails, processing ticket sales, and assisting patrons
• Supervise and train 4–8 work-study student employees, including scheduling and performance oversight.
• Coordinate front-of-house operations for ticketed SOTA events, including usher management and patron services.
• Maintain ticketing records, attendance data, and provide administrative support for events.
• Report to the SOTA Events Manager and assist with process improvements and operational planning.

Skills

Supervise student employees

Ticketing software (VBO)

Microsoft Office (Word, Excel, Teams)

Written and verbal communication

Customer service, time management, and

Support of NKU and SOTA values

Education

Bachelor's degree in theatre, business or accounting

Associate's degree in theatre, business or accounting + 2 years related experience

Tools

VBO (Virtual Box Office)

Microsoft Office (Word, Excel, Teams)

Job description

Northern Kentucky University is seeking a Front of House Coordinator to manage box office operations and front-of-house services for School of the Arts events. This role supervises student staff and coordinates audience services to ensure smooth performances.

The position supports events at Greaves Concert Hall, Corbett Theatre and Stauss Theatre, requires evening/weekend hours, a ten-month academic calendar, and a 20-hour-per-week schedule.