Theatre Box Office & Audience Services Coordinator

University-of-North-Carolina-At-Chapel-Hil; Chapel Hill (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Exclusive discounts

Performing arts event discounts

Local child care savings

Job summary

University of North Carolina at Chapel Hill is seeking an Audience Service Associate to manage theatre front-of-house operations. The role includes ticketing, patron information, and assisting with opening nights and events.

The position requires a high school diploma or equivalent and familiarity with customer service in a busy setting. Responsibilities include supervising Work-Study students, enforcing safety protocols, and handling cash and reports.

Qualifications

• High school diploma or equivalent; or an equivalent combination of training and experience.
• Experience in a busy office or customer-facing environment is preferred.
• Knowledge of box office operations is beneficial.

Responsibilities

• Prepares and maintains facilities inside and outside the theatre before, during, and after each performance.
• Maintain and enforce COVID Safety Protocols.
• Manage and Supervise Work-Study students and volunteers.
• Provides customer service to audience members during performances.
• Assists other departments of PlayMakers as necessary for Opening Nights and other special events.
• Identifies and responds to emergencies according to emergency protocols; reports all incidents to the General Manager.
• Sell single tickets and subscriptions using specialized ticketing software.
• Provide information to patrons regarding performance time schedules, location of events, and various pricing and seating arrangements.
• Explain box office policies and respond to routine problems regarding ticket sales.
• Reconcile daily cash receipts and perform daily deposits with the University Cashier.
• Prepare box office and front of house reports as needed.
• Duties may also include administrative tasks and artist support.

Skills

Customer service

Cash handling

Staff supervision

Ticketing software

Education

High school diploma or equivalent

Office experience

Tools

Ticketing software

Microsoft Office

Job description

University of North Carolina at Chapel Hill is seeking an Audience Service Associate to manage theatre front-of-house operations. The role includes ticketing, patron information, and assisting with opening nights and events.

The position requires a high school diploma or equivalent and familiarity with customer service in a busy setting. Responsibilities include supervising Work-Study students, enforcing safety protocols, and handling cash and reports.