Audience Experience Coordinator

Harvard University; Massachusetts; On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

Paid time off

Retirement plans

Tuition assistance

Commuter benefits

Job summary

Harvard University’s Memorial Hall seeks a Front of House Coordinator to join the production team, supervising audience take-in, house management, and event support for College, University, and external events.

The role requires coordinating ushers, assisting patrons with needs, and liaising with Box Office, security, custodial, and technical staff to ensure safe, timely starts and a comfortable environment for performers and patrons.

Qualifications

• Two years of experience in event execution and house management at a performance venue.
• Experience in the operation of theatrical lighting and audio systems.
• Ability and willingness to regularly work a flexible and varied schedule including evenings, weekends, and holidays.

Responsibilities

• Place and instruct ushers; resolve ticket/seating problems and patron complaints in consultation with Box Office staff.
• Assist patrons with special physical needs and/or limitations; enforce fire codes inside and outside the building; and respond to emergencies.
• Coordinate efforts of producers, Box Office staff, ushers, security staff, custodial staff, and technical staff to assure swift and safe seating and timely start of performance.

Skills

Event management

Audience services

Staff supervision

Emergency response

Tools

Theatrical lighting systems

Audio systems

Piano operation

Wheelchair lifts

Job description

Harvard University’s Memorial Hall seeks a Front of House Coordinator to join the production team, supervising audience take-in, house management, and event support for College, University, and external events.

The role requires coordinating ushers, assisting patrons with needs, and liaising with Box Office, security, custodial, and technical staff to ensure safe, timely starts and a comfortable environment for performers and patrons.