Box Office & Front-of-House Coordinator (Arts)

Northern Kentucky University; United States; On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Northern Kentucky University is seeking a Front of House Coordinator to manage box office operations and front-of-house services for School of the Arts events. The role supports high-quality customer service, supervises student employees, and coordinates audience services across NKU’s Greaves Concert Hall, Corbett Theatre, and Stauss Theatre.

Evening and weekend hours are required; it is a ten-month, part-time position (20 hours/week) during the academic year.

Qualifications

• Requires a bachelor’s degree in theatre, business or accounting or acceptable equivalency with an associate’s degree plus 2 years experience.
• Experience supervising student employees is preferred.
• Experience with ticketing software and data management is desirable.

Responsibilities

• Manage box office operations for ticketed SOTA events.
• Supervise and train 4-8 work-study student employees including scheduling and oversight.
• Coordinate front-of-house operations, including usher management and patron services.
• Maintain ticketing records and attendance data; provide event administrative support.
• Report to the SOTA Events Manager and assist with process improvements.

Skills

Customer service

Verbal & written communication

Time management

Analytical thinking

Problem-solving

Supervising employees

Education

Bachelor's degree in theatre, business or accounting

Associate's degree with 2 years related experience

Tools

VBO (Virtual Box Office)

Microsoft Office (Word, Excel, Teams)

Job description

Northern Kentucky University is seeking a Front of House Coordinator to manage box office operations and front-of-house services for School of the Arts events. The role supports high-quality customer service, supervises student employees, and coordinates audience services across NKU’s Greaves Concert Hall, Corbett Theatre, and Stauss Theatre.

Evening and weekend hours are required; it is a ten-month, part-time position (20 hours/week) during the academic year.