Coordinator, Audience Services

Northern Kentucky University; United States; On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Northern Kentucky University is seeking a Front of House Coordinator to manage box office operations and front-of-house services for School of the Arts events. The role supports high-quality customer service, supervises student employees, and coordinates audience services across NKU’s Greaves Concert Hall, Corbett Theatre, and Stauss Theatre.

Evening and weekend hours are required; it is a ten-month, part-time position (20 hours/week) during the academic year.

Qualifications

• Requires a bachelor’s degree in theatre, business or accounting or acceptable equivalency with an associate’s degree plus 2 years experience.
• Experience supervising student employees is preferred.
• Experience with ticketing software and data management is desirable.

Responsibilities

• Manage box office operations for ticketed SOTA events.
• Supervise and train 4-8 work-study student employees including scheduling and oversight.
• Coordinate front-of-house operations, including usher management and patron services.
• Maintain ticketing records and attendance data; provide event administrative support.
• Report to the SOTA Events Manager and assist with process improvements.

Skills

Customer service

Verbal & written communication

Time management

Analytical thinking

Problem-solving

Supervising employees

Education

Bachelor's degree in theatre, business or accounting

Associate's degree with 2 years related experience

Tools

VBO (Virtual Box Office)

Microsoft Office (Word, Excel, Teams)

Job description

Position Title

Coordinator, Audience Services

Position Type

Regular

About the Role

The Front of House Coordinator manages box office operations and front-of-house services for ticketed School of the Arts (SOTA) events. This position ensures high-quality customer service, supervises student employees, and coordinates audience services to support successful performances and events. The primary venues for fine arts events at NKU are the 650-seat Greaves Concert Hall, 315-seat Corbett Theatre and 120-seat Stauss Theatre. Evening and weekend hours will be required in accordance with the schedule of performances and other events as appropriate. This is a ten-month (academic fall and spring semester) part-time (20 hours per week) position.

Key Responsibilities

• Manage box office operations, including answering phones and emails, processing ticket sales, and assisting patrons
• Supervise and train 4-8 work-study student employees, including scheduling and performance oversight
• Coordinate front-of-house operations for ticketed SOTA events, including usher management and patron services
• Maintain ticketing records, attendance data, and provide administrative support for events
• Report to the SOTA Events Manager and assist with process improvements and operational planning

Knowledge, Skills and Abilities (KSAs)

• Experience in supervision of employees (preferably student employees)
• Experience with computerized ticketing software; NKU uses VBO (Virtual Box Office)
• Proficiency with Microsoft Office suite of software, especially Word, Excel and Teams
• Excellent written and verbal communication skills
• Impeccable customer service, time management, analytical and problem-solving skills
• Understanding and support of the values and missions of Northern Kentucky University and the School of the Arts

Education and Experience

This position requires a bachelor’s degree in theatre, business or accounting and one year of related work experience. The acceptable equivalency would be an associate’s degree in theatre, business or accounting plus 2 years of related work experience.

Work Environment & Physical Demands

Ability to lift approximately 25 lbs. This job involves setting up outdoor signage before productions to assist patron access to the building.

Why Work at Northern Kentucky University

At NKU, our work revolves around three things: opening doors, helping people finish what they start, and connecting learning to real life. Those pillars-Access, Completion, and Career & Community Engagement aren’t just strategic-plan wallpaper. They shape how we hire, how we serve students, and how we show up for the region. If you want your work to matter-NKU is a place where you can see your impact every day.

About NKU

Northern Kentucky University is a public, student-centered institution located just minutes from downtown Cincinnati. Our vision is clear: to be nationally recognized as a student-ready, regionally-engaged university that empowers diverse learners for economic and social mobility. We focus on opening doors, supporting students through graduation, and connecting learning to real opportunity in our region. NKU offers the reach of a comprehensive university with the feel of a close, collaborative campus.