Part-Time Front-of-House & Box Office Coordinator

Northern-Kentucky-University; Highland Heights (KY); On-site; USD 17,000 - 28,000; Part time

Job summary

Northern Kentucky University’s School of the Arts seeks a Front of House Coordinator to manage box office operations and usher management for ticketed events at NKU’s Greaves Concert Hall, Corbett Theatre and Stauss Theatre. This is a ten-month, academic year, part-time (20 hours/week) role requiring evening and weekend hours.

The role includes supervising 4–8 work-study students, processing ticket sales, and coordinating audience services.

Qualifications

• Experience supervising employees (preferably student employees).
• Experience with computerized ticketing software (NKU uses VBO).
• Proficiency with MS Office, especially Word, Excel and Teams.
• Excellent written and verbal communication skills.
• Impeccable customer service, time management and problem-solving abilities.
• Understanding and support of NKU and SOTA values.

Responsibilities

• Manage box office operations, including phones, emails and ticket sales.
• Supervise and train 4–8 work-study student employees, including scheduling.
• Coordinate front-of-house operations for ticketed SOTA events, including usher management.
• Maintain ticketing records and attendance data; provide event admin support.
• Report to the SOTA Events Manager and assist with process improvements.

Skills

Supervision

Customer service

Communication

Time management

Problem solving

Analytical thinking

Teamwork

Education

Bachelor’s degree in theatre, business or accounting

Associate’s degree in theatre, business or accounting +2 years experience

Tools

VBO (Virtual Box Office)

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Northern Kentucky University’s School of the Arts seeks a Front of House Coordinator to manage box office operations and usher management for ticketed events at NKU’s Greaves Concert Hall, Corbett Theatre and Stauss Theatre. This is a ten-month, academic year, part-time (20 hours/week) role requiring evening and weekend hours.

The role includes supervising 4–8 work-study students, processing ticket sales, and coordinating audience services.