Public Service Frontline Customer Specialist

State-of-Maine; Caribou (ME); On-site; USD 26,000 - 37,000; Full time

Job summary

State of Maine is seeking a Customer Representative Specialist in Caribou to provide direct, in-person and phone support for motor vehicle services. You will verify documentation for licenses, IDs, registrations, and transfers, collect fees, and respond to licensing and registration inquiries with a focus on accuracy and courtesy.

Ideal candidates demonstrate strong communication, adapt quickly to evolving procedures, and excel in a fast-paced public service role, contributing to a

Qualifications

• Experience delivering courteous, accurate service in a fast-paced setting.
• Ability to handle high-volume customer interactions with professionalism.
• Strong written and verbal communication to explain complex rules clearly.
• Comfort adapting to new procedures, policies, and technologies.

Responsibilities

• Deliver in-person and phone-assisted motor vehicle services.
• Review and verify documents for licenses, IDs, registrations, and transfers.
• Process accurate fees and complete transactions.
• Address customer questions about licensing laws and registration requirements.
• Support a high-volume customer team to ensure consistent, courteous service.

Skills

Customer service

High-volume

Team collaboration

Adaptability

Attention to detail

Clear communication

Job description

State of Maine is seeking a Customer Representative Specialist in Caribou to provide direct, in-person and phone support for motor vehicle services. You will verify documentation for licenses, IDs, registrations, and transfers, collect fees, and respond to licensing and registration inquiries with a focus on accuracy and courtesy.

Ideal candidates demonstrate strong communication, adapt quickly to evolving procedures, and excel in a fast-paced public service role, contributing to a