Front-Line Desktop & AV Support Tech (Windows/Teams)

Beacon Hill Staffing Group; Cuyahoga Heights (OH); On-site; USD 30,000 - 44,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a mid-level PC/desktop support technician for a Cleveland, OH area contract role. You will provide in-person support for Windows devices, Microsoft 365 apps, and conference room AV equipment, with a focus on delivering white-glove service.

Responsibilities include incident triage, basic AD tasks, imaging, deployments, and collaborating with internal IT teams and external vendors to ensure timely resolutions. Onsite only; 6+ month engagement.

Qualifications

• 2+ years of IT support experience.
• Experience with Windows 10/11 and Microsoft 365.
• Familiarity with ServiceNow and basic AD tasks.
• Strong customer service and communication skills.

Responsibilities

• Provide in-person frontline IT support for Windows devices and MS 365 apps.
• Assist with conference room AV and room systems.
• Document incidents and update knowledge base.
• Coordinate imaging, deployments, and inventory.
• Collaborate with IT teams and external vendors to ensure timely resolutions.

Skills

IT support

Customer-facing

Windows 10/11

Microsoft 365

Tools

ServiceNow

Active Directory

MS Teams

Job description

Beacon Hill Staffing Group is seeking a mid-level PC/desktop support technician for a Cleveland, OH area contract role. You will provide in-person support for Windows devices, Microsoft 365 apps, and conference room AV equipment, with a focus on delivering white-glove service.

Responsibilities include incident triage, basic AD tasks, imaging, deployments, and collaborating with internal IT teams and external vendors to ensure timely resolutions. Onsite only; 6+ month engagement.