Senior VIP AV/Desktop Support

Beacon Hill Staffing Group, LLC; Miami (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Leave programs

Job summary

Beacon Hill Technologies in the United States seeks a Senior AV/Desktop Support technician to deliver white-glove support to executive users and troubleshoot hardware, software, connectivity, and collaboration tools across M365, Outlook, macOS/iOS, Zoom, and Google Workspace while maintaining a superior customer experience.

The role also covers conference room AV/Crestron systems, documenting incidents in ServiceNow, and proactively resolving issues to minimize business disruption in a

Qualifications

• 5+ years of desktop support experience, including VIP/executive support.
• Strong troubleshooting across M365, Outlook, macOS/iOS, Zoom, Google Workspace, and network connectivity.
• Experience with conference room AV/Crestron systems and logging incidents in ServiceNow.
• Excellent customer service with proactive, independent problem-solving.
• Comfortable providing on-site, face-to-face support; flexible hours.
• Experience with ServiceNow or similar ticketing systems.

Responsibilities

• Provide white-glove technical support to executive and C-suite users.
• Troubleshoot hardware, software, connectivity and collaboration tools across M365, Outlook, MacOS/iOS, Zoom, and Google Workspace.
• Support conference room AV, Crestron systems, document incidents in ServiceNow.
• Proactively resolve issues to minimize business disruption.

Skills

Desktop support

Executive support

Microsoft 365

Outlook

MacOS/iOS

Zoom

Google Workspace

PowerPoint

Network connectivity

Crestron

ServiceNow

Bilingual English/Spanish

Tools

Crestron

ServiceNow

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Required Skills: 5+ years of desktop support experience, including white-glove/VIP executive support to assist users with hardware, software, AV, and connectivity issues.Strong troubleshooting skills with Microsoft 365, Outlook, MacOS/iOS, Zoom, Google Workspace, PowerPoint, and network connectivity.Experience supporting conference room and AV technologies, including Crestron systems, and documenting incidents in ServiceNow.Excellent customer service, communication, and problem-solving skills with a proactive, accountable, and independent approach to support.Comfortable working onsite and providing face-to-face support with confidence.Willingness to work flexible hours.Experience working with ServiceNow or similar ticketing systems.

Desired Skills: Ideal candidate would be Bilingual with both English & SpanishFamiliarity with learning management systems, including Canvas and Blackboard

Description of Role/Responsibilities/Project: Beacon Hill Technologies is seeking a reliable and detail-oriented Senior AV/Desktop Support technician to join our higher education client. This role will provide white-glove technical support to executive and C-suite users in a fast-paced environment. This individual will troubleshoot hardware, software, connectivity, and collaboration tool issues across Microsoft 365, Outlook, MacOS/iOS, Zoom, and Google Workspace while delivering an exceptional customer experience. The role also supports conference room AV technologies, including Crestron systems, documents support activities in ServiceNow, and proactively resolves issues to minimize business disruption. The ideal candidate is a confident, customer-focused professional with strong executive presence, excellent communication skills, and a proven track record supporting VIP users. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information

• Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.
• Upon successfully being hired, details will be provided related to our benefit offerings.

Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .

We look forward to working with you.Beacon Hill. Employing the Future