Mid-level PC/desktop support technician

Beacon Hill Staffing Group; Cuyahoga Heights (OH); On-site; USD 30,000 - 44,000; Full time

Job summary

Beacon Hill Staffing Group is seeking a mid-level PC/desktop support technician for a Cleveland, OH area contract role. You will provide in-person support for Windows devices, Microsoft 365 apps, and conference room AV equipment, with a focus on delivering white-glove service.

Responsibilities include incident triage, basic AD tasks, imaging, deployments, and collaborating with internal IT teams and external vendors to ensure timely resolutions. Onsite only; 6+ month engagement.

Qualifications

• 2+ years of IT support experience.
• Experience with Windows 10/11 and Microsoft 365.
• Familiarity with ServiceNow and basic AD tasks.
• Strong customer service and communication skills.

Responsibilities

• Provide in-person frontline IT support for Windows devices and MS 365 apps.
• Assist with conference room AV and room systems.
• Document incidents and update knowledge base.
• Coordinate imaging, deployments, and inventory.
• Collaborate with IT teams and external vendors to ensure timely resolutions.

Skills

IT support

Customer-facing

Windows 10/11

Microsoft 365

Tools

ServiceNow

Active Directory

MS Teams

Job description

Our client in the Cleveland, Ohio area is looking for a mid-level PC/desktop support technician with enterprise experience, including basic support of standard conference room AV equipment. This is a 6+ month contract position. We need a good tech/AV person that has set up MS Teams meeting/conference room equipment.

This is an onsite position.

Required Skills

• 2+ years of IT support, desktop support, technical support, hospitality technology support, retail technology support, or other customer-facing technical support experience.
• Experience supporting Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common end-user technologies.
• Experience troubleshooting software and hardware issues
• Familiarity with ticketing systems (ServiceNow preferred) and documenting incidents, requests, and resolutions and basic Active Directory tasks (password unlocks, group membership checks).
• Comfortable supporting both walk-up users and scheduled support appointments.
• Experience with imaging, deployments, hardware refreshes, and inventory management.
• Strong customer service, communication, and problem-solving skills.

Responsibilities

• Delivering front-line, in-person support for Windows devices, Microsoft 365 applications, mobile devices, peripherals, and common workplace technologies.
• Providing white-glove customer service and maintaining a positive end-user experience during all interactions.
• Performing incident triage, troubleshooting, issue resolution, and escalation through ServiceNow and established support processes.
• Supporting device imaging, deployments, refresh initiatives, hardware distribution, inventory management, and related logistics activities.
• Assisting with conference room and collaboration technology support when needed.
• Creating accurate ticket documentation and maintaining knowledge base content.
• Participating in cross-training initiatives to support broader IT operations, technology adoption, and workplace support functions.
• Working closely with internal IT teams and external support groups to ensure timely issue resolution and a seamless customer experience.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill.