Front-Line Customer Support Specialist: Fast-Paced Impact

Teleperformance USA

Town of Florida (NY)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Teleperformance USA is seeking a Customer Service Representative to be the front-line ambassador, handling inbound calls, emails and cases to deliver exceptional customer experiences. This on-site role in North Lauderdale, Florida requires strong communication, 30 WPM typing, and basic network-troubleshooting skills to resolve inquiries efficiently.

You will thrive in a fast-paced environment and help maintain high customer satisfaction.

Qualifications

High School Diploma or equivalent.
18 years of age or older.
Proven call center experience.
Typing 30 WPM.
Proficient in PC operation and navigation.
Entry-level network troubleshooting.
Ability to set up home Wi-Fi network.
Ability to set up and configure a router or switch.
Core proficiency with a laptop or desktop computer.
Able to work independently.
Excellent communications skills, both oral and written.
Ability to work in a constantly changing and fast paced environment.
Ability to stay composed and objective.
Strong listening skills.

Responsibilities

Handle inbound calls, emails and cases to resolve customer inquiries.
Provide outstanding service to ensure a positive customer experience.
Focus on first-call resolution and build positive customer relationships.
Represent the brand with professionalism and empathy in a high-velocity environment.