Remote Customer Support Specialist with Fast Resolution

Teleperformance; United States; Remote; USD 19,000 - 28,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. The role emphasizes active listening, problem solving, and first-call resolution, with a focus on data accuracy and confidentiality.

Strong communication and organizational skills are essential, with a willingness to work a variety of shifts from home.

Qualifications

• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• High School Diploma or equivalent; college degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries with professional excellence.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate; provide feedback.
• Track all call-related information for auditing and reporting purposes.
• Upsell if required.

Skills

Customer service

Active listening

Communication

Typing 25 wpm

Windows-based systems

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. The role emphasizes active listening, problem solving, and first-call resolution, with a focus on data accuracy and confidentiality.

Strong communication and organizational skills are essential, with a willingness to work a variety of shifts from home.