Remote Customer Support Specialist

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Job summary

Teleperformance is seeking a Customer Support Specialist in the United States to be the primary contact for clients, handling inbound and outbound inquiries and resolving issues to ensure a positive customer experience.

In a high-velocity environment, you will use web-based tools, maintain professional communication, and strive for first-call resolution while protecting confidential information and following established procedures.

Qualifications

• Minimum 6 months of customer service experience.
• Type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Must be 18 years of age or older.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows basics

Communication

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist in the United States to be the primary contact for clients, handling inbound and outbound inquiries and resolving issues to ensure a positive customer experience.

In a high-velocity environment, you will use web-based tools, maintain professional communication, and strive for first-call resolution while protecting confidential information and following established procedures.