Remote Customer Support Specialist - Fast-Paced Impact

Teleperformance; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance in the United States seeks a Customer Support Specialist to be the first point of contact for clients, handling inquiries with professionalism in a fast-paced environment. The role emphasizes solution-oriented service and effective communication.

You will use web-based tools to resolve issues and ensure a positive customer experience. The position welcomes candidates with at least six months in customer service, a High School Diploma, and the ability to type 25 WPM.

Qualifications

• High School Diploma or equivalent.
• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle inbound and outbound customer inquiries.
• Provide excellent service through active listening.
• Protect confidential customer information.
• Aim to resolve issues on first contact.
• Escalate where needed and document interactions.
• Suggest upsell opportunities when appropriate.

Skills

Active listening

Communication skills

Problem solving

Multi-tasking

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance in the United States seeks a Customer Support Specialist to be the first point of contact for clients, handling inquiries with professionalism in a fast-paced environment. The role emphasizes solution-oriented service and effective communication.

You will use web-based tools to resolve issues and ensure a positive customer experience. The position welcomes candidates with at least six months in customer service, a High School Diploma, and the ability to type 25 WPM.