Front End Team Leader - Customer Experience

The TJX Companies, Inc.; Pawleys Island (SC); Presencial; USD 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Associate discount

401(k)

Descripción de la vacante

The TJX Companies, Inc. is seeking a frontline leader to promote an excellent customer experience across our stores in Pawleys Island. You will guide Associates, model service excellence, and support loyalty programs while ensuring a clean, organized store and strong teamwork.

You will train staff, manage POS coverage, and address customer concerns quickly. The role requires a flexible schedule, including nights and weekends, with focus on merchandising and safety compliance.

Formación

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsabilidades

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.

Conocimientos

Merchandising

Multitasking

Communication

Organization

Teamwork

Mentoring

Descripción del empleo

The TJX Companies, Inc. is seeking a frontline leader to promote an excellent customer experience across our stores in Pawleys Island. You will guide Associates, model service excellence, and support loyalty programs while ensuring a clean, organized store and strong teamwork.

You will train staff, manage POS coverage, and address customer concerns quickly. The role requires a flexible schedule, including nights and weekends, with focus on merchandising and safety compliance.