Front End Team Lead: Retail Customer Experience

Winners Merchants International, L.P.; Bellingham (WA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits (medical/dental/vision

HSA

Paid holidays/vacation/sick

Paid parental leave

Life insurance

Short/long term disability

Bereavement

Scholarship program

Adoption assistance

Credit union

Referral bonuses

Job summary

TJX Companies is seeking a front-of-store leader to promote an excellent customer experience and mentor Associates. You will model outstanding service, manage POS coverage, and support loyalty programs while ensuring store standards and compliance with policies.

You will train and coach staff, handle priorities with management, and drive a safe, organized shopping environment in a fast-paced retail setting.

Qualifications

• Creates a positive internal and external customer experience.
• Trains and mentors Associates on front end principles.
• Promotes loyalty programs and maintains store standards.
• Ensures adherence to labor laws and safety policies.
• Strong communication and organizational skills.

Responsibilities

• Oversees a team of front-of-store Associates to deliver prompt, courteous service.
• Leads by example and promotes a culture of honesty and integrity.
• Coordinates breaks, assigns registers, and supports POS coverage.
• Addresses customer concerns promptly to ensure positive experiences.
• Partners with management on training needs to increase effectiveness.

Skills

Customer service

Leadership

Merchandising

Coaching

Job description

TJX Companies is seeking a front-of-store leader to promote an excellent customer experience and mentor Associates. You will model outstanding service, manage POS coverage, and support loyalty programs while ensuring store standards and compliance with policies.

You will train and coach staff, handle priorities with management, and drive a safe, organized shopping environment in a fast-paced retail setting.