Front-End Team Lead - Member Services

Sam's East, Inc.; Woodbridge (VA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education program

Employee discounts

Job summary

Sam's Club in Woodbridge, VA is seeking a front-end supervisor to assist management by assigning duties, training staff, and guiding member service approaches to resolve issues per policy. You will process memberships, upgrades, and credit accounts while promoting products and services.

The role emphasizes operating front-end equipment, handling smooth transactions, and contributing to a positive shopping experience for members in a fast-paced club environment.

Qualifications

• 6 months retail experience including operating front-end equipment.
• 6 months customer service experience.
• Must be 18 years of age or older.

Responsibilities

• Assist supervision of associates and assign duties.
• Train associates on processes and procedures.
• Ensure member service and resolve complaints per policy.
• Process memberships, upgrades, and credit accounts.
• Maintain store cleanliness and assist customers at registers.

Skills

Retail experience

Customer service

Front-end operations

Communication

Job description

Sam's Club in Woodbridge, VA is seeking a front-end supervisor to assist management by assigning duties, training staff, and guiding member service approaches to resolve issues per policy. You will process memberships, upgrades, and credit accounts while promoting products and services.

The role emphasizes operating front-end equipment, handling smooth transactions, and contributing to a positive shopping experience for members in a fast-paced club environment.