Member Service Team Lead - Front-End Operations

Sam's Club; Woodbridge (VA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Discounts

Education benefits

Job summary

Sam's Club in Woodbridge, VA is seeking a front-end associate to assist management with supervising associates and guiding customer service across the member-facing areas of the store.

You will help process memberships, upgrades, and member inquiries, assist customers with purchases, and support self-checkout and pickup orders while keeping the area organized and compliant with policies.

Qualifications

• 6 months retail experience including operating front-end equipment and 6 months customer service.
• Must be 18 years of age or older.

Responsibilities

• Assist management with supervising associates and directing tasks to ensure customer service is delivered per guidelines.
• Provide information on membership types, programs and benefits and process memberships/upgrades.
• Assist members with purchasing decisions, locate merchandise, and support self-service technology.
• Oversee area: handle returns, organize merchandise, maintain cleanliness, and manage carts.

Skills

Retail experience

Customer service

Cash register

POS system

Tools

Cash register

POS system

Job description

Sam's Club in Woodbridge, VA is seeking a front-end associate to assist management with supervising associates and guiding customer service across the member-facing areas of the store.

You will help process memberships, upgrades, and member inquiries, assist customers with purchases, and support self-checkout and pickup orders while keeping the area organized and compliant with policies.