Front-End Team Lead - Member Service & Leadership

Sam's Club; Brownsville (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off

Employee discounts

Job summary

Sam's Club in Brownsville, TX is seeking a Front-End Supervisor to assist management in supervising associates, assigning duties, coaching, and delivering outstanding member service. The role focuses on ensuring smooth front-end operations, training staff, and promoting membership engagement across the store.

The position emphasizes cash handling, customer service excellence, and adherence to company policies.

Qualifications

• 6 months retail experience including operating front-end equipment
• 6 months customer service experience

Responsibilities

• Assists management with supervision of associates by assigning duties and providing direction
• Communicates goals and feedback to associates and trains on processes and procedures
• Ensures member service approaches are effective and complaints are resolved according to guidelines
• Supports membership information, processing memberships and renewals, and participating in sales events
• Oversees area operations including merchandising, cart retrieval, and safety in the parking lot
• Performs accounting and cash-handling duties, deposits and reports as required
• Develops and implements processes to meet business needs in collaboration with managers and staff
• Upholds integrity and adherence to company policies and Open Door Policy
• Leads teams, provides feedback, and models adaptability and teamwork

Skills

Customer service

Retail experience

Cash handling

Tools

Cash register

Job description

Sam's Club in Brownsville, TX is seeking a Front-End Supervisor to assist management in supervising associates, assigning duties, coaching, and delivering outstanding member service. The role focuses on ensuring smooth front-end operations, training staff, and promoting membership engagement across the store.

The position emphasizes cash handling, customer service excellence, and adherence to company policies.