Front End Team Lead – Elevate Customer Experience

Winners Merchants International, L.P.; United States; On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Paid holidays/vacation/sick

Paid parental leave

Life insurance

Short/long term disability

HSA

Job summary

TJ Maxx, part of the TJX Companies family, is hiring at the USA store level. The role focuses on delivering a positive customer experience, training Associates, and supporting front-end operations across registers and POS coverage.

The position emphasizes integrity, confidentiality, and teamwork in a fast-paced retail environment. Ideal candidates bring 1 year of retail exposure and at least 6 months in leadership, with strong merchandising, communication, and multitasking abilities.

Qualifications

• 1 year retail experience required
• 6 months of leadership experience required
• Strong merchandising knowledge
• Excellent communication and organizational skills
• Ability to train others and mentor Associates

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns promptly to ensure a positive experience
• Ensures tasks align with store plan and priorities
• Communicates with management on priorities and progress
• Provides recognition and constructive feedback
• Partners with Management on Associate training needs
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and programs
• Promotes safety and a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Merchandising

Communication

Train others

Job description

TJ Maxx, part of the TJX Companies family, is hiring at the USA store level. The role focuses on delivering a positive customer experience, training Associates, and supporting front-end operations across registers and POS coverage.

The position emphasizes integrity, confidentiality, and teamwork in a fast-paced retail environment. Ideal candidates bring 1 year of retail exposure and at least 6 months in leadership, with strong merchandising, communication, and multitasking abilities.