Front-End Team Lead: Customer Experience & Training

TJX; Town of Webster (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

cell phone discounts

pet & legal insurance

Scholarship program

Adoption assistance

Job summary

TJ Maxx is hiring to lead a front-end team in a fast-paced retail environment in the USA. You will supervise Associates, promote a high standard of customer service, and ensure loyalty programs are well-presented.

The role emphasizes training and mentoring, POS coverage, and maintaining store operations with a team-focused approach. The position requires strong communication, organizational skills, and a track record in retail leadership.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Capable of multi-tasking and adapting to changing priorities

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks according to store plan and priorities
• Communicates effectively with management and Associates when setting priorities and providing updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising

Communication

Training others

Multi-tasking

Job description

TJ Maxx is hiring to lead a front-end team in a fast-paced retail environment in the USA. You will supervise Associates, promote a high standard of customer service, and ensure loyalty programs are well-presented.

The role emphasizes training and mentoring, POS coverage, and maintaining store operations with a team-focused approach. The position requires strong communication, organizational skills, and a track record in retail leadership.