Customer Experience Leader — Front End & Training

The TJX Companies, Inc.; Eatontown (NJ); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

The TJX Companies, Inc. in Eatontown, NJ is seeking a Front-End Team Leader for TJ Maxx. You will supervise a team, deliver outstanding customer service, train associates on frontline procedures and loyalty programs, and coordinate POS coverage while maintaining store standards.

You will train and mentor Associates, manage breaks, and ensure compliance with labor laws. The role requires retail experience and leadership exposure, with flexibility for nights and weekends in a fast-paced,

Qualifications

• Must have 1 year of retail experience and 6 months in a leadership role.
• Able to work a flexible schedule including nights and weekends.
• Strong merchandising knowledge and attention to detail.
• Excellent communication and organizational skills.
• Able to train and mentor Associates on frontline principles.
• Experience assigning registers and coordinating POS coverage.

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee front-end Associates and ensure prompt, courteous service.
• Train and mentor staff on loyalty programs and customer personalization.
• Assign registers, manage POS coverage, and coordinate breaks.
• Maintain store cleanliness and adherence to plan, policies, and labor laws.
• Communicate priorities and provide progress updates to management.

Skills

Leadership

Merchandising

Communication

Training

Multitasking

Teamwork

Job description

The TJX Companies, Inc. in Eatontown, NJ is seeking a Front-End Team Leader for TJ Maxx. You will supervise a team, deliver outstanding customer service, train associates on frontline procedures and loyalty programs, and coordinate POS coverage while maintaining store standards.

You will train and mentor Associates, manage breaks, and ensure compliance with labor laws. The role requires retail experience and leadership exposure, with flexibility for nights and weekends in a fast-paced,