Customer Experience Lead — Front-End & Training Coach

National Black MBA Association; Oak Brook (IL); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

Medical/dental/vision

Job summary

TJX Companies is seeking a front-end leader to supervise Associates, promote an excellent customer experience, and maintain a clean, organized store. You will model outstanding service, train staff, and coordinate POS coverage while supporting loyalty programs.

Ideal candidates bring retail leadership, strong communication, and the ability to multitask. The role supports a flexible schedule including nights and weekends, with competitive salary and benefits aligned to store performance.

Qualifications

• Strong merchandising techniques and customer service focus.
• Leadership experience in retail environment.
• Excellent communication and organization skills.

Responsibilities

• Promotes an excellent customer experience and leads front-of-store operations.
• Trains and mentors Associates on front-end principles.
• Assigns registers and coordinates breaks to ensure POS coverage.
• Addresses customer concerns promptly and maintains store standards.
• Communicates priorities to management and staff and reports progress.
• Promotes loyalty programs and safety, policy adherence, and shrink reduction.

Skills

Merchandising

Leadership

Customer service

Communication

Time management

Job description

TJX Companies is seeking a front-end leader to supervise Associates, promote an excellent customer experience, and maintain a clean, organized store. You will model outstanding service, train staff, and coordinate POS coverage while supporting loyalty programs.

Ideal candidates bring retail leadership, strong communication, and the ability to multitask. The role supports a flexible schedule including nights and weekends, with competitive salary and benefits aligned to store performance.