Front End Team Lead: Customer Experience

Winners Merchants International, L.P.; United States; On-site; USD 2,101,000 - 2,170,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Life insurance

Paid time off

HSA

Job summary

TJ Maxx, part of the TJX Companies family, is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates. You will model outstanding service, support promotions of loyalty programs, and maintain a clean, organized store environment.

Responsibilities include training staff, managing POS coverage, and addressing customer issues with professionalism while aligning with labor laws and store goals.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Ability to respond to changes in direction or unexpected situations

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responses to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment

Skills

Customer service

Leadership

Merchandising

Communication

Training

Teamwork

Job description

TJ Maxx, part of the TJX Companies family, is seeking a front-of-store leader to promote an exceptional customer experience and mentor Associates. You will model outstanding service, support promotions of loyalty programs, and maintain a clean, organized store environment.

Responsibilities include training staff, managing POS coverage, and addressing customer issues with professionalism while aligning with labor laws and store goals.