Customer Experience Lead, Front End & Loyalty Programs

Winners Merchants International, L.P.; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Cell phone discounts

Credit union

Referral bonuses

Job summary

TJ Maxx is part of the TJX Companies, a Fortune 100 leader in off-price retail. This role focuses on delivering excellent customer service, leading front-of-store teams, and promoting loyalty programs while maintaining store standards and compliance.

As a supervisor, you will train Associates, manage POS coverage, and ensure a positive shopping experience. The position requires flexibility, strong merchandising knowledge, and leadership with at least 1 year retail experience.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Communication

Multi-tasking

Team player

Train others

Flexible schedule

Leadership experience

Job description

TJ Maxx is part of the TJX Companies, a Fortune 100 leader in off-price retail. This role focuses on delivering excellent customer service, leading front-of-store teams, and promoting loyalty programs while maintaining store standards and compliance.

As a supervisor, you will train Associates, manage POS coverage, and ensure a positive shopping experience. The position requires flexibility, strong merchandising knowledge, and leadership with at least 1 year retail experience.