Front End Support Supervisor - Customer Excellence

Whole Foods Market; Princeton (NJ); On-site; USD 24,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Store Support Team Leader to assist with scheduling, supervision, and daily operations of the Store Support Team. You will support the Store Support Team Leader and Associate Team Leader to ensure smooth operation and exceptional customer service across the department.

This role requires leading a high-performance team, maintaining inventory accuracy, and ensuring adherence to health and safety regulations.

Qualifications

• Extensive knowledge of Store Support team procedures and policies.
• Capable of teaching others in a positive and constructive manner.
• Demonstrates advanced product knowledge and awareness of new products.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Proficient with email, Microsoft Office, and operations-related applications.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated leadership and decision‑making abilities, with strong delegation skills.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Works with Team Trainer to train Team Members and build a high-performance team.
• Assists in training of new Team Members using learning checklists and materials.
• Keeps all cases and shelves clean, well-stocked and properly rotated.
• Resolves difficult customer situations.
• Ensures all required breaks are given.
• Communicates team concerns to the Team Leader and Associate Team Leader.
• Communicates attendance issues or concerns to Team Leader and Store Leadership.
• Sets and achieves high standards of retail execution.
• Fosters a positive environment of teamwork, respect, and morale.
• Maintains awareness of customer flows and adjusts staffing to delight customers.
• Mentors and coaches Team Members to sustain high performance and low turnover.
• Provides timely, thorough performance evaluations.
• Models the WFM vision and goals in daily work.

Skills

Store procedures

Training others

Customer service

Product knowledge

Safety policies

Inventory management

Email proficiency

Microsoft Office

Tools

Microsoft Office

Email systems

Job description

Whole Foods Market is seeking a Store Support Team Leader to assist with scheduling, supervision, and daily operations of the Store Support Team. You will support the Store Support Team Leader and Associate Team Leader to ensure smooth operation and exceptional customer service across the department.

This role requires leading a high-performance team, maintaining inventory accuracy, and ensuring adherence to health and safety regulations.