Front-End Team Leader & Customer Experience Coach

Whole Foods Market IP. L.P.; San Mateo (CA); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Retail Team Member/Lead to assist the Team Leader in daily operations, manage cash and expenses, and develop Team Members. This role focuses on delivering friendly, efficient service while upholding store SOPs and company values.

Responsibilities include supervising team performance, coaching staff, ensuring food safety and regulatory compliance, and maintaining high standards of merchandising and customer experience. Flexible schedule may be required.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Proficiency with email and Microsoft Office.
• Understanding of store operations, merchandising, and customer service.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Evaluates and documents Team Member work performance.
• Provides timely, thorough, and thoughtful performance evaluations.
• Maintains awareness of customer flows and directs Team Members as necessary to delight customers.

Skills

Customer service

Leadership

Team training

Interpersonal skills

Merchandising

Regulatory compliance

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Retail Team Member/Lead to assist the Team Leader in daily operations, manage cash and expenses, and develop Team Members. This role focuses on delivering friendly, efficient service while upholding store SOPs and company values.

Responsibilities include supervising team performance, coaching staff, ensuring food safety and regulatory compliance, and maintaining high standards of merchandising and customer experience. Flexible schedule may be required.