Store Support Lead - Customer Experience

Whole Foods Market IP. L.P.; Mount Pleasant (SC); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Job summary

Whole Foods Market is seeking a Store Support Team Lead to assist with scheduling, supervision, and day-to-day flow of the department. You will support the Team Leader and Associate Team Leaders to ensure smooth operations, uphold health and safety regulations, and deliver excellent customer service.

The role emphasizes team leadership, staff development, and maintaining a high-performance store environment. You will work with team members across shifts to meet company goals and customer needs.

Qualifications

• 12+ months retail experience.
• Experience training or developing team members.
• Knowledge of store policies and customer service standards.

Responsibilities

• Supervises and delegates tasks to Team Members.
• Trains Team Members with learning checklists and materials.
• Provides thorough performance evaluations for team members.
• Maintains clean, stocked shelves and properly rotated products.
• Resolves difficult customer situations with professionalism.
• Ensures appropriate breaks for team members.
• Communicates concerns to Team Leader and Associate Team Leader.
• Maintains high standards of retail execution.
• Fosters a positive environment and strong team morale.

Skills

Team leadership

Staff training

Customer service

Interpersonal skills

Product knowledge

Regulatory & safety policies

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Store Support Team Lead to assist with scheduling, supervision, and day-to-day flow of the department. You will support the Team Leader and Associate Team Leaders to ensure smooth operations, uphold health and safety regulations, and deliver excellent customer service.

The role emphasizes team leadership, staff development, and maintaining a high-performance store environment. You will work with team members across shifts to meet company goals and customer needs.