Front-End Team Leader & Customer Service Coach

Whole Foods Market; San Antonio (TX); On-site; USD 26,000 - 45,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market is seeking a Team Member to assist the Team Leader in daily operations, including cash management, buying, merchandising, labor, and regulatory compliance. You will lead and develop Team Members while upholding health and safety standards.

The role emphasizes exceptional customer service, strong product knowledge, and the ability to drive store program initiatives. A flexible schedule and a positive, collaborative work environment are core aspects of this position.

Qualifications

• 18+ months retail Team Member experience and 6+ months of supervisory experience.
• Must be able to lift 50 pounds.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Sets and achieves the highest standards of retail execution.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.
• Consistently communicates and models WFM vision and goals.

Skills

Customer service

Product knowledge

Coaching mindset

Interpersonal skills

Regulatory awareness

Microsoft Office

Inventory management

Team leadership

Communication

Job description

Whole Foods Market is seeking a Team Member to assist the Team Leader in daily operations, including cash management, buying, merchandising, labor, and regulatory compliance. You will lead and develop Team Members while upholding health and safety standards.

The role emphasizes exceptional customer service, strong product knowledge, and the ability to drive store program initiatives. A flexible schedule and a positive, collaborative work environment are core aspects of this position.