Front End Supervisor: Service & Sales Leader

California Fine Wine & Spirits; United States; Sur place; USD 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

PTO

Store discounts

Health care plans

401(k)

HSA/FSA

Disability & life insurance

Paid parental leave

Pet insurance

Tuition assistance

Career development & training

Résumé du poste

Total Wine & More is seeking a Supervisor to support store operations and build a sales and service culture. You will help deliver best-in-class service and a distinctive world of adult beverages for customers, reporting to the store management team.

You will lead service, merchandising, and front-end operations, coach peers, ensure compliance, and drive key performance metrics while maintaining safety and store standards. This full-time role requires flexibility, including evenings and weekends.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsabilités

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Connaissances

Interpersonal skills

Team player

Customer service

Formation

High school diploma

Outils

POS systems

Inventory management software

Description du poste

Total Wine & More is seeking a Supervisor to support store operations and build a sales and service culture. You will help deliver best-in-class service and a distinctive world of adult beverages for customers, reporting to the store management team.

You will lead service, merchandising, and front-end operations, coach peers, ensure compliance, and drive key performance metrics while maintaining safety and store standards. This full-time role requires flexibility, including evenings and weekends.